RAYLUX AFRICA LIMITED

PRODUCT WARRANTY POLICY

Dear Valued Customer,

Thank you for choosing Raylux Africa.

We appreciate your trust in our brand and are committed to providing you with quality products and reliable after-sales support.

Please read this warranty policy carefully and keep it for future reference.

1. WHAT THIS WARRANTY COVERS

Raylux Africa’s warranty covers the internal engine/motor of the product only, where the engine/motor is confirmed by our technical team to have a manufacturing defect.

If the internal engine/motor develops a fault caused by a manufacturing defect during the valid warranty period, Raylux Africa may, after inspection:

– Repair the engine/motor; or
– Replace the engine/motor with the same or an equivalent one.

The decision to repair or replace the engine/motor will be made by Raylux Africa after proper inspection.

Please note: The warranty does NOT mean that every engine/motor fault is covered. The fault must be confirmed by our technical team to be a manufacturing defect.

2. PARTS NOT COVERED BY WARRANTY

The following parts are NOT covered by the warranty:

– Blender jars and containers
– Jar covers and lids
– Blades and cutting parts
– Control panels and electronic panels
– Buttons, switches, knobs and other external controls
– External body parts and panels
– Filters
– Seals and rubber parts
– Attachments and accessories
– Gears and other parts that naturally wear out with use

IMPORTANT: CONTROL PANEL / ELECTRONIC PANEL

The control panel and electronic panel are NOT covered by warranty.

Electrical problems such as unstable voltage, high voltage, low voltage, power surges, or unsuitable power sources can damage electronic panels and other electrical components.

For this reason, damage to the panel caused by electrical or power-related problems is not covered under warranty.

3. WHEN THE WARRANTY DOES NOT APPLY

The warranty does not cover damage caused by:

A. Wrong Use

– Using the product for a purpose it was not designed for
– Overloading the product
– Using the product beyond its recommended capacity
– Incorrect installation or assembly
– Failure to follow the product’s instructions
– Misuse, abuse, negligence or accidental damage

B. Electrical or Power Problems

The warranty does not cover damage caused by:

– High voltage
– Low voltage
– Unstable electricity
– Power surges
– Electrical faults
– Unsuitable generators
– Unsuitable inverters
– Other unsuitable power sources

This includes damage to the control panel, electronic panel and other electrical components.

C. Unauthorized Repairs

The warranty becomes invalid if the product has been opened, modified, repaired or worked on by a person or technician who has not been authorized by Raylux Africa.

D. Normal Wear and Tear

The warranty does not cover normal wear and tear or damage that happens through regular use, including:

– Scratches
– Discoloration
– Worn-out parts
– Damaged rubber parts
– Worn blades
– Damaged jars or containers
– Other parts that naturally wear out during use

E. Accidental or External Damage

The warranty does not cover damage caused by accidents, drops, water, fire, lightning, floods or other external causes.

F. Household Products Used for Commercial Purposes

Household products must only be used for household purposes.

Using a household product for commercial or industrial purposes, or using any product beyond its recommended capacity, may void the warranty.

Commercial products must also be used according to their recommended operating capacity and instructions.

4. WHAT YOU NEED FOR A WARRANTY CLAIM

To request warranty service:

– You must provide valid proof of purchase or your invoice.
– The product must still be within its warranty period.
– The product must not have been repaired or tampered with by an unauthorized person.
– The product must have been used properly and for its intended purpose.

All warranty claims must be inspected and approved by the Raylux Africa technical team.

5. IMPORTANT INFORMATION

– Only the internal engine/motor is covered under this warranty, and only when the fault is confirmed to be a manufacturing defect.
– Jars, blades, panels, electronic components, external parts, accessories and other listed parts are not covered.
– Damage caused by electricity, voltage fluctuations, power surges or unsuitable power sources is not covered.
– Transportation, delivery, installation and return delivery costs are not covered by the warranty.
– The warranty does not cover loss of business, loss of profit, downtime or any other indirect loss.
– Raylux Africa reserves the right to inspect the product and determine whether the reported fault is covered by the warranty.

PRODUCT WARRANTY RECORD

Customer Name: ______________________________

Product Purchased: ___________________________

Model Number: ________________________________

Date of Purchase: _____________________________

Invoice Number: ______________________________

Dealer/Representative: ________________________

Customer Signature: ___________________________

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THANK YOU

Thank you for choosing Raylux Africa.

We appreciate your trust in our brand and remain committed to providing quality products and dependable after-sales support.

Website: www.rayluxafrica.com
Email: support@rayluxafrica.com
Customer Support: 08055551982 | 09029090436

LAGOS WAREHOUSE

No. 67 Adewale Adegun Street, Karaole Estate, off College Road Bus Stop, Ifako-Ijaiye, Ogba, Lagos.

Tel: +234 805 555 1982 | +234 902 909 0436

ABUJA STORE

Shop A4, Neon Shopping Plaza, beside Crestwood Hotel, by Police Signboard, Lugbe, Abuja.

Tel: +234 805 555 1982 | +234 902 909 0436

Raylux Africa Limited
Quality. Performance. Trust.