Returns, Warranty & Exchange Policy

At Raylux Africa, customer satisfaction is our top priority. We want you to shop on www.rayluxafrica.com with complete confidence, knowing that every product is carefully inspected, tested, and securely packaged before it is delivered to you.

Warranty Coverage

Products that develop faults within the specified warranty period may be returned for inspection by our technical team. Kindly refer to the warranty card accompanying your product to confirm whether your item qualifies for warranty coverage and to understand the terms applicable to your purchase.

Where a fault is confirmed to be a manufacturer’s defect, Raylux Africa will, at its discretion, repair the product or provide a replacement of the same item.

Please note that the warranty does not cover damages resulting from:

• Misuse, abuse, negligence, or improper handling
• Electrical issues such as power surges, unstable voltage, or unauthorized repairs
• Normal wear and tear
• Damages caused during use contrary to the product guidelines
• Consumable parts and accessories not covered under the warranty terms

Returns & Refunds

Due to the nature of our products and quality control procedures, we do not accept returns or offer refunds on products once they have been sold and delivered, except where a verified manufacturer’s defect exists and the product qualifies under our warranty policy.

To process any warranty claim, customers must provide:

• Proof of purchase or receipt
• Order details and product information
• Clear evidence of the reported issue, where applicable

Please do not send products back to the manufacturer directly.

For assistance, kindly contact us at support@rayluxafrica.com before initiating any return process.

Exchanges

We only exchange products that have been confirmed by our technical team to have a manufacturer’s defect or damage resulting from manufacturing faults.

If your product qualifies for an exchange, please send an email to support@rayluxafrica.com, and our support team will guide you through the process.

Return Shipping

Products approved for inspection or exchange should be returned to our office in Lagos, Nigeria.

Customers are responsible for the shipping cost of returning products to us. We recommend using a trackable shipping service and purchasing shipping insurance, especially for high-value items, as Raylux Africa cannot guarantee responsibility for items lost or damaged during transit.

Delivery timelines for replacement products may vary depending on your location and logistics conditions.

Need Assistance?

Our support team is always happy to help.

📧 Email: support@rayluxafrica.com
📞 Phone: 08055551982 | 09029090436

Thank you for choosing Raylux Africa. We appreciate your trust and remain committed to delivering quality products and exceptional customer support.