Raylux Africa

Return And Refund Policy

RETURN AND REFUND POLICY

RETURN POLICY

We want you to be able to shop on  rayluxafrica.com with confidence. Our customers’ satisfaction is our JOY. All our products are tested and well packaged before sending out to you our lovely customers. Any product defective within the given warranty period can be returned and looked into by our technicians (please go through the warranty card to know the products in this category). We give a replacement for products with defects IF ONLY THE DEFECT IS A MANUFACTURER ERROR. We do not accept return or refund of any product in perfect working condition. All returned products must be unused and in their original packaging with all accessories intact.
To complete your return, we require a receipt or proof of purchase from where the order was confirmed. 
Please contact us at {support@rayluxafrica.com}.

Shipping returns

To return your product, you should mail your product to Lagos, Nigeria.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 
Need help?
Contact us at {support@rayluxafrica.com
Also call us on 08055551982/09029090436.
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