How Do We Secure Your Personal Information?

At Raylux Africa, we recognize the importance of protecting our customers’ personal information and are committed to maintaining its confidentiality and security.

We implement reasonable physical, administrative, and technical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss. These measures apply whether you interact with us through our website, mobile services, social media platforms, customer support channels, or physical locations.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously review and improve our security practices to help ensure that your personal information remains protected.

How Long Do We Retain Your Personal Information?

Raylux Africa retains personal information only for as long as it is necessary and appropriate to fulfill the purposes for which it was collected, including but not limited to:

• Providing products and services to you;
• Processing orders, payments, deliveries, and warranty claims;
• Supporting our business operations and customer service functions;
• Communicating with you regarding your purchases, inquiries, promotions, and updates;
• Providing personalized experiences, marketing communications, and conducting research and analysis;
• Complying with applicable legal, regulatory, tax, accounting, and contractual obligations.

When your personal information is no longer required for these purposes, or where retention is no longer legally necessary, we will securely delete, anonymize, or dispose of such information in accordance with applicable laws and Raylux Africa’s internal data retention policies and procedures.

By using our website and services, you acknowledge and agree that your personal information may be collected, stored, and processed in accordance with this Privacy Policy.